At EI RCM, we combine compliance-driven practices with compassionate communication to ensure a seamless and respectful patient collections experience. Our team not only adheres strictly to the Fair Debt Collection Practices Act (FDCPA) but also follows a patient-centered approach that prioritizes clarity, empathy, and professionalism. By maintaining complete visibility into the billing cycle and understanding key details—such as payment history, outstanding balances, prior touchpoints, and available payment options—we empower our agents to engage patients with confidence and precision.
This informed approach helps minimize confusion, reduce delays, and increase collection success, all while strengthening trust and credibility with your patients. Through structured communication protocols, timely follow-ups, and transparent explanations, Sunknowledge ensures that every interaction contributes to a smoother financial journey for patients and improved revenue outcomes for your practice.
Experience seamless Revenue Cycle transformation at a transparent $7/hr.* all-inclusive rate. From patient eligibility to AR follow-up, our experts ensure faster collections and greater financial stability — locked in till 2026.